4999 bat Privacy Policy

Introduction and Scope

4999 bat is an online entertainment platform offering casino games, sports betting and other digital entertainment services to users in Bangladesh. While you use this platform, certain personal information is collected from you. The purpose of this Policy is to clearly inform you about how that information is collected, stored and used.

This Policy applies to your use of the 4999 bat website, mobile application and any of our digital services. If you disagree with any condition in this Policy, please refrain from using our services.

Types and Methods of Data Collection

During registration and service delivery on the 4999 bat platform, we collect two types of information — information provided directly by you and information collected automatically.

2.1 Information Provided Directly

When you create an account, make a deposit or contact support, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• bKash, Nagad, Rocket or Upay mobile wallet number (for transaction purposes only)
• National ID card or passport number (for identity verification)
• Username and password

2.2 Automatically Collected Information

Our system automatically records the following:

• IP address and device identifier
• Browser type and operating system version
• Login time and date, session duration
• Gameplay history and betting activity
• Transaction history and amounts

Purposes of Data Use

4999 bat uses the information collected from you only for specific and legitimate purposes. These purposes are set out in detail below:

1. Identity Verification: To confirm a user's identity at the time of account creation and to prevent fraudulent activity.
2. Service Delivery: To properly manage deposits, withdrawals, bonuses and gaming services.
3. Security: To prevent unauthorised access to accounts and financial fraud.
4. Customer Support: To resolve issues and process complaints via live chat and email.
5. Technical Improvement: To monitor website and app performance and improve service quality.
6. Responsible Gaming: To identify unusual betting behaviour and help implement responsible gaming policies.
7. Notifications and Communications: To send relevant offers, promotional messages and important updates — but only with your consent.

Cookie Policy

4999 bat uses cookies to improve the user experience and ensure proper service delivery. A cookie is a small text file stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security — these cannot be disabled.
• Functional Cookies: Remember your preferred language, theme and other settings.
• Analytical Cookies: Collect site usage statistics that help improve service quality.

4.2 Cookie Control

You can disable functional and analytical cookies through your browser settings. However, disabling essential cookies may disrupt some core functions of the site.

Data Security Measures

4999 bat uses industry-standard security technology to protect your personal and financial information. The key components of our security framework are described below:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption, which eliminates the possibility of information being stolen in transit.
• Password Hashing: Your password is never stored directly — only an encrypted hash is retained.
• Two-Step Verification (OTP): For suspicious logins or transactions, identity is confirmed by sending an OTP to your mobile.
• Regular Security Audits: Our systems undergo periodic security testing to identify and address any vulnerabilities.
• Access Control: Only authorised staff can access your information, and a log is maintained of every access.

Nevertheless, no online system can claim to be 100% secure. It is your responsibility to keep your password confidential and to notify us immediately if you notice any suspicious activity.

Sharing Information with Third Parties

4999 bat may share your personal information with third parties in limited and specific circumstances. Such sharing applies only in the following cases:

6.1 Payment Processors

To complete deposit and withdrawal processes, necessary transaction information is exchanged with bKash, Nagad, Rocket and Upay. This information is used solely for payment verification.

6.2 Game Providers

Session IDs and gaming data may be exchanged with Evolution, Pragmatic Play Live, PG Soft or other game studios for the purpose of managing gameplay. However, your name or financial information is not shared with these parties.

6.3 Legal Obligations

In response to a valid instruction from a legal authority or a court order, we are required to provide relevant information. In such cases, we will make every effort to notify you in advance where possible.

Data Retention Period

4999 bat does not retain your information beyond the period required. The general data retention policy is described below:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records and identity verification information are retained for the legally required period.
• Marketing Data: Marketing-related information is deleted if you withdraw your consent or actively opt out.
• Log Files: System logs are automatically deleted after 90 days, unless required for a security investigation.

User Rights and Controls

Every user registered with 4999 bat has the following rights regarding their personal information:

1. Right to Access: You may request a copy of the information stored in your account at any time.
2. Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
3. Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
4. Right to Restrict Processing: In specific cases, you may request that the processing of your information be restricted.
5. Right to Withdraw Consent: Consent given for marketing communications may be withdrawn at any time.
6. Right to Complain: If this Policy is breached, you may lodge a complaint with our support team.

To exercise these rights or to find out more, contact our support team via live chat or email. Our team is available 24 hours a day, 7 days a week in both Bengali and English.

Policy on Minor Users

4999 bat is for persons aged 21 and above only. Our platform does not serve minors under any circumstances, and no information is knowingly collected from minors.

Age verification is mandatory at the time of account creation. If we confirm that a user is under 21, their account will be suspended immediately and the associated information will be deleted.

If a guardian suspects that a minor is using our platform, they may contact us.

Policy Changes and Updates

4999 bat reserves the right to update this Privacy Policy from time to time as it improves its services. If significant changes are made to the Policy, we will notify you in the following ways:

• SMS notification to your registered mobile number
• Update notice to your email address
• Pop-up notification when logging in to the website

Continuing to use our services after a revised Policy is published will be considered acceptance of the new Policy. We recommend that you check this page regularly. To learn about other terms and conditions of our service, read the About Us page.

Contact and Complaints

For any questions about this Privacy Policy, requests to access your information, or complaints, please contact us. Our support team is active 24/7.

After receiving a complaint, our team will typically follow up within business days. For urgent matters, please contact us via live chat.